Data Deletion

How to request deletion of personal data that Constanta processes, including data received from connected messaging channels (WhatsApp Business, Instagram, Messenger, and Facebook Pages) through Meta's APIs.

What data this covers

• Message content, attachments, and timestamps from connected WhatsApp, Instagram, Messenger, and Facebook Page conversations
• Sender identifiers: profile names, phone numbers, page-scoped IDs (PSIDs), and Instagram-scoped IDs
• Lead submissions from connected Facebook/Instagram Lead Ads forms
• Connection credentials (access tokens and account references) stored for the connected business

How to request deletion

1. Disconnect in the application. Open Settings → Integrations, disconnect the channel (WhatsApp, Instagram, Messenger, or Lead Ads), and remove the associated records. Disconnecting revokes stored credentials and stops further data collection.
2. Remove access from Meta. In your Facebook or Instagram account, go to Settings → Security → Apps and Websites, select Constanta app, and remove it. Meta notifies Constanta, the associated tokens are revoked, and the connected accounts are marked disconnected.
3. Email request. To request full erasure of data Constanta holds about you, email hello@constanta.dev from the address associated with your account, or include enough information to identify the relevant records. We confirm the request and process it within 30 days.

What happens after a request

• Stored credentials for the affected accounts are revoked
• Connected accounts are marked disconnected and stop receiving data
• Personal data is deleted, unless retention is required to meet a legal obligation
• Aggregated or anonymized data that no longer identifies an individual may be retained

For questions about data deletion or privacy, contact hello@constanta.dev. See also our Privacy Policy.