The Messages section: all chats in one place
One conversation list for Telegram, WhatsApp, Instagram, and Messenger: filters and sorting, replying and internal notes, and the "send as" chip.
Chat channels
Connect and manage Telegram, WhatsApp, Instagram, and Messenger conversations in one place.
4 articles
Connect a Telegram bot
Create a bot with BotFather, paste its API token into Settings, and client messages start arriving in the Messages section within seconds.
Connect WhatsApp, Instagram, and Messenger
Connecting Meta-family channels through the message-channels gateway: import inboxes in a few clicks, and know what platform review can gate.
Chat distribution: routing chats to managers
How incoming chats are assigned automatically: routing rules with weights, daily caps and working hours, sticky ownership, and the live rotation view.