Built inside a sales floor,not a boardroom.
Every feature exists because someone on that floor lost a client without it. The roadmap is short and unglamorous for the same reason.
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What we hold to
There is a list on this site of things we do not have. It costs us deals and saves us the ones that would have ended badly.
It answers fast and stops on command. Anything it cannot be trusted with alone waits in a queue with your name on it.
When someone leaves, the conversation, the file and the promise stay. A CRM that lets them walk out on a phone is not a CRM.
Audit logs, permissions and exports are not exciting features. They are the ones you need on your worst week.
Come and break it.
Open a workspace, connect one channel, and tell us what does not survive contact with your week.