Channels & inbox

Five apps.One conversation.

Messages arrive where the work is: on the client, on the deal, in front of whoever picks it up next — instead of on one manager’s phone.

Free to start · no card · approved in 24h

The shared inbox: five conversations across five channels
01 — five conversations, five channels, one list. The stage is on the row.

What connects

WhatsApp Business

Cloud API on your own number, template messages for the first touch, and the 24-hour reply window shown in the composer.

Telegram

A bot for the company line, or a personal account for the manager who already talks to half the market.

Instagram & Messenger

Direct messages from the business profile and the page, including conversations that start from an ad.

TikTok & site chat

Business messaging, instant-form leads, and a widget you embed with one tag that keeps the visitor’s thread between visits.

And the mail

Gmail or any IMAP box,in the same place.

Two-way sync with folders, drafts and read state, open and click tracking, bounce handling, and attachments filed onto the record rather than living in someone’s downloads folder.

Why it matters

Attached to the deal

Every message hangs off a record, not off a phone. Open the deal and the conversation is under it.

Visible by role

A team lead sees the team’s threads, a manager sees their own, and personal channels stay personal unless you say otherwise.

Searchable years later

Full-text across chats, mail, notes and documents — by number, by company, by a phrase someone used once.

Routed on arrival

New conversations are distributed by your rules and stay with the contact’s existing owner instead of bouncing around.

The automation board, with each rule pinned to the stage it watches
02 — automations pinned to the stage they watch, with a master switch

Connect one channeland one mailbox.

That is enough to see the week differently. The rest can wait until you trust it.

Channels & inbox — Ikigai CRM